1. Liability

Please note that your booking is accepted based on the understanding that you come on the trip entirely at your own risk due to the fact that there are certain dangers inherent to adventure travel. We assume no responsibility whatsoever for any event over which we have no control. Halal Safaris Africa Ltd. purchases transportation, game walks, nature walks, hotel accommodations, restaurant services and other services from various independent suppliers that are not subject to its control.

Halal Safaris Africa Ltd therefore can therefore not be held liable for any death, personal injury, personal illness, loss or damage to a person or property or other loss that may occur due to any act or omission of any such supplier, or by reason of any other event over which it has no control. Each of these companies are independent corporations with their own management and are not subject to the control of Halal Safaris or its subsidiaries is not responsible for acts of nature, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, epidemics, quarantines, dangers, incidents to sea, land and air travel, incidents with wildlife and other similar acts or incidents beyond its ability to control.

2. Health

We recommend that you set an appointment with a travel doctor in your home country before you travel as each situation is different depending on your country of origin, or travel history. In many cases you might need yellow fever vaccine and prophylaxis pills to protect you against Malaria. Proof of vaccination against yellow fever is required if you are connecting to Tanzania later.  Participation on a safari or tour to Africa requires that you are in general good health. All guests must understand that while a high level of fitness is not required, a measure of physical activity is involved in all African safaris and tours. It is a requirement when booking your trip with Halal Safaris Africa Ltd that you arrange personal travel insurance, which is valid and effective. Persons not fit for long trips due to any reasons are advised not to participate in such rigorous travel programs. Reasons like heart disease, chronic illness, physical handicap, advanced pregnancy or mental illness, etc. It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants and traveling companions for the duration of their tour to Africa. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the trip, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods. Halal Safaris Africa Ltd., including their representatives, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities.

Anti-malaria precautions should be taken, and these are the sole responsibility of the client. Any required inoculations must be recorded by the client’s health practitioner on a valid vaccination certificate, which the client must carry in his/her possession throughout the tour. Halal Safaris Africa will not assume responsibility for the accuracy of any medical information. You should consult your doctor or pharmacist for up to date requirements and personal recommendations. By depositing the advance payment and/or by returning the filled booking form the guest certifies that he/she does not knowingly have any physical or other conditions of disability that would create a risk for him/her or other tour participants.

3. Wild Animals

Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Halal Safaris, nor their employees, can be held responsible for any injury or incident on the safari. Please note that most safari camps in Africa are not fenced.

4. Complaints 

Complaints If you have cause to complain whilst on holiday you must bring it to the attention of the guide or other local representative as soon as possible who will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday and to complain upon return as we endeavour to provide you the best experience while on safari so in case of human error we would be glad to get immediate feedback. If you feel uncomfortable raising any concerns with your guides, you are welcome to share concerns confidentially with us on info@halalsafaris.africa and we will attend on your concerns appropriately.

5. Booking and Payment

We accept Credit card and bank transfers. For local Kenyan residents, payments are also possible with MPESA, though there is an extra fee for this service or credit cards. On receipt of your reservation form and 50% deposit, we will, reserve your place on your selected safari itinerary. The invoice payment is fully due 7 days from receipt. Please make sure to pay your balance by stipulated deadlines for your trip otherwise we reserve the right to cancel the trip or amend the price. Once you pay your full booking invoice dues, your reservation is confirmed and accepted by us. On receipt of your full payment, we will send, detailed final itinerary, safari information, packing lists, etc no later than one week before departure. Please ensure that you receive the information before you leave on safari.

6. Cancellation

Cancellations or amendments of Bookings must be received by Halal Safaris Africa in writing/per email to info@halalsafaris.africa to be effective. In the event of cancellation or amendment of a Booking after Confirmation by you the following cancellation policy will apply:

• Cancellation up to 100 days prior to arrival – 80% of the deposit is refundable
• Cancellation up to 70-99 days prior to arrival – 60% is refundable
• Cancellation 40-69 days prior to arrival – 45% of the amount is refundable
• 20-39 days or less prior to arrival – 25% is refundable
• Less than 20 days before the trip – no refunds will be made in case of cancellation

7. Changes to Schedules

Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.

8. Refunds

Whilst the Company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if a reasonable alternative is found for an unavailable accommodation or excursion. If the guest is unable to use any service provided in the itinerary, then no refunds due. If a refund is due related to cancellation of bookings mentioned in section 2, Halal Safaris will work to process the refund within a minimum of 14 working days.

9. Insurance

It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants or travelling companions for the duration of their trip to Africa. Halal Safaris, including their representatives, partners, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. We can however help you register for AMREF Flying doctors emergency evacuation to the closest hospital in Kenya at an extra cost.

10. Baggage

For safety and because space is restricted, baggage in some charter aircraft is restricted to a maximum of 15 kg per person in a soft bag. This includes camera equipment and carry-on baggage. Should guests arrive with excess baggage without prior warning their baggage could be delayed, as we may have to fly the baggage into camps at a later stage at considerable extra cost to you. However, should the guests know in advance that the baggage will exceed the limit; we can usually book an extra allowance bags on the aircraft, at an additional cost to them.

11. Passport & Visas

If coming from outside the country, you need a passport that is valid for 6 months beyond your departure date, and that has at least 2-3 blank pages in the ‘Visa’ section depending on which country you are visiting. Individual visa requirements can change suddenly with little notice, so please double check with your local embassy before you travel. To minimise time spent queuing at the airport, get a visa before you travel. You can apply visas on the evisas website. Please note visas for Kenya and Tanzania and valid for travel between the countries if doing a dual country safari.

12. Package inclusions

Please note the cost of the trip includes: Accommodations as listed in the itinerary, airport transfers, meals as listed, excursions as listed in the itinerary, and taxes. The cost of the trip excludes: International flights, insurance, visas, dining out, other excursions and meals and not mentioned above, laundry, insurance, tips and other personal expenses. All other details are as provided in the final itinerary.

13. Responsibility

Neither Halal Safaris nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death. In the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, Halal Safaris shall not be held responsible for the extra costs resulting from any resulting changes. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her payment assume personal liability of bookings made by him/her.

14. Flights

We cannot be held responsible for any schedule changes, flight delay or flight cancellations that occur to your flights and that consequently affect your travel arrangements. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. Please note that when we subcontract flying services to independent charter operations and travel agencies, and they are responsible for the flying contract.

15. Prices

We will do our utmost to keep to the prices as quoted. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge with notice and confirmation with you.

16. Delays

We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule. We highly advice you to take thirty travel insurance for that which is available on our Wetravel booking if you book our trip online.

17. Guides

If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide.

18. Legal

This agreement is made subject to and shall be governed by and construed according to the laws of the country in which the safari takes place. The company only makes your travel arrangements and acts merely as an agent for the operating companies.

19. Consent

The payment of the deposit OR any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this document whether the guest has signed the reservation form or not. The terms, under which you agree to take these safaris, cannot be changed or amended except in writing signed by an authorized director of the Company.

20. Age limits in Camps and Lodges

We have no upper age limits in our camps, but our group safaris have a minimum age requirement of 18 years. Camps do vary with respect to minimum age requirements but our trips and packages may have restrictions of age, which must be strictly adhered to. Some Walking Safaris have a lower age limit of 12 and a maximum of 65, 70 or 75, depending on the level of difficulty of the safari.

21. Disability and Assistance

We do not discriminate on the basis of disability or reduced mobility. If you need special assistance and you inform us of this in advance, we will be better prepared to provide you with a pleasant, comfortable and safe experience. We cannot be held responsible or give a refund to any guest who was not able to participate in some or all of the activities in our safaris if no prior notice of at least 30 days prior to the start of the trip is given on any extra assistance needed.