- How to Reserve a Spot
On receipt of your reservation form and 50% deposit, we will, subject to availability, reserve your place on your selected safari itinerary. The invoice payment is fully due 7 days from receipt. Once you pay your full booking invoice dues, your reservation is confirmed and accepted by us. On receipt of your full payment, we will send, detailed final itinerary, safari information, packing lists, etc no later than one week before departure. Please ensure that you receive the information before you leave on safari.
Cancellations or amendments of Bookings must be received by Halal Safaris Africa in writing/per email to firstname.lastname@example.org to be effective. In the event of cancellation or amendment of a Booking after Confirmation by you the following policy will apply for Halal Safari organized Islamic heritage and group trips:
- Cancellation up to 120 days prior to arrival – 80% of the deposit is refundable
- Cancellation up to 71 days prior to arrival – 35% of the invoice amount will be due and payable
- 70 to 41 days prior to arrival – 50% of the invoice amount will be due and payable
- 40 days or less prior to arrival – 100% of the invoice amount will be due and payable and no refunds will be made in case of late arrival or no show
The following policy will apply for tailored trips:
- Cancellation up to 60 days prior to arrival – 50% of the payment is due
- Cancellation up to 30 days prior to arrival – 80% of the invoice amount will be due
- 15 days or less prior to arrival – 100% of the invoice amount will be due and payable and no refunds will be made in case of late arrival or no show
- Changes to Schedules
Although every effort is made to adhere to schedules it should be borne in mind that the Company reserves the right and in fact is obliged to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc.
Whilst the Company uses its best endeavours to ensure that all anticipated accommodation is available as planned, there shall be no claim of any nature whatsoever against the Company for a refund either in the whole or part, if a reasonable alternative is found for an unavailable accommodation or excursion. If the guest is unable to use any service provided in the itinerary, then no refunds due. If a refund is due related to cancellation of bookings mentioned in section 2, Halal Safaris will work to process the refund within in a minimum of 7 working days.
It is a condition of booking, that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependants or travelling companions for the duration of their trip to Africa. Halal Safaris, including their representatives, partners, employees and agents will take no responsibility for any costs, losses incurred or suffered by the guest, or guest’s dependants or travelling companions, with regards to, but not limited to the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. We can however help you register for AMREF Flying doctors emergency evacuation to the closest hospital in Kenya at an extra cost.
- Methods of Payment
We accept MasterCard, Visa, American Express, Discover, via Paypal. For local Kenyan residents, payments are also possible with wire transfer, and MPESA, though there is an extra fee for this service.
For safety and because space is restricted, baggage in some charter aircraft is restricted to a maximum of 15 kg per person in a soft bag. This includes camera equipment and carry-on baggage. Should guests arrive with excess baggage without prior warning their baggage could be delayed, as we may have to fly the baggage into camps at a later stage at considerable extra cost to you. However, should the guests know in advance that the baggage will exceed the limit; we can usually book an extra allowance bags on the aircraft, at an additional cost to them.
- Wild Animals
Please be aware that these safaris may take you into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Halal Safaris, nor their employees, can be held responsible for any injury or incident on the safari. Please note that most safari camps in Africa are not fenced.
- Passport & Visas
If coming from outside the country, you need a passport that is valid for 6 months beyond your departure date, and that has at least 2-3 blank pages in the ‘Visa’ section depending on which country you are visiting. East African Residents, and citizens from Malaysia, and Singapore do NOT need a visa to Kenya whereas most Asian passports, Australia, New Zealand, EU, UK and US passports are required to purchase an E-Visa online in advance of travel. Individual visa requirements can change suddenly with little notice, so please double check with us before you travel. To minimise time spent queuing at the airport, get a visa before you travel. You can apply visas on the evisas website. For local Kenyan residents, only a National ID is required.
We recommend that you set an appointment with a travel doctor in your home country before you travel as each situation is different depending on your country of origin, or travel history. In many cases you might need yellow fever vaccine and prophylaxis pills to protect you against Malaria. Proof of vaccination against yellow fever is required if you are connecting to Tanzania later.
- Package inclusions
Please note the cost of the trip includes: Accommodations as listed in the itinerary, airport transfers, meals as listed, excursions as listed in the itinerary, and taxes. The cost of the trip excludes: International flights, insurance, visas, dining out, other excursions and meals and not mentioned above, laundry, insurance, tips and other personal expenses. All other details are as provided in the final itinerary.
Neither Halal Safaris nor any person or agent acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the afore-going shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death. In the event of any safari being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, Halal Safaris shall not be held responsible for the extra costs resulting from any resulting changes. The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the afore-going it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund. The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her payment assume personal liability of bookings made by him/her.
We cannot be held responsible for any schedule changes, flight delay or flight cancellations that occur to your flights and that consequently affect your travel arrangements. The passengers’ tickets in use by the airline or by other carriers concerned when issued shall constitute the sole contract between the airlines and the purchaser of these tickets and/or passengers. Please note that when we subcontract flying services to independent charter operations and travel agencies, and they are responsible for the flying contract.
We will do our utmost to keep to the prices as quoted. Should increases be forced on us by airlines, exchange rates, etc., we reserve the right to surcharge without notice.
We cannot be held liable for any delays or additional costs incurred as a result of airlines not running to schedule.
If one of our guides is unable to take a safari due to illness, etc. we reserve the right to substitute with another guide.
This agreement is made subject to and shall be governed by and construed according to the laws of the country in which the safari takes place. The company only makes your travel arrangements and acts merely as an agent for the operating companies.
The payment of the deposit OR any other partial payment for a reservation on a safari constitutes consent by all guests covered by that payment to all provisions of the conditions and general information contained in this document whether the guest has signed the reservation form or not. The terms, under which you agree to take these safaris, cannot be changed or amended except in writing signed by an authorized director of the Company.
- Age limits in Camps and Lodges
We have no upper age limits in our camps, but our group safaris have a minimum age requirement of 18 years. Camps do vary with respect to minimum age requirements but our trips and packages may have restrictions of age, which must be strictly adhered to. Some Walking Safaris have a lower age limit of 12 and a maximum of 65, 70 or 75, depending on the level of difficulty of the safari.
- Disability and Assistance
We do not discriminate on the basis of disability or reduced mobility. If you need special assistance and you inform us of this in advance, we will be better prepared to provide you with a pleasant, comfortable and safe experience. We cannot be held responsible or give a refund to any guest who was not able to participate in some or all of the activities in our safaris if no prior notice of at least 30 days prior to the start of the trip is given on any extra assistance needed.